For general questions about our policy, you can contact us via info@ticketwavesu.com
Welcome to the TicketwaveSU service. This policy describes the conditions under which tickets purchased through our platform are eligible for a refund or return.
Please note that TicketwaveSU is an intermediary. The sales agreement is between you (the buyer) and the event organizer. The responsibility for the event, including any cancellations or changes, lies with the organizer.
All ticket sales through TicketwaveSU are final. Refunds are generally not provided for reasons such as a change of mind, inability to attend the event, or losing your ticket.
Event Cancellation:
If an event is canceled by the organizer, you are entitled to a full refund of the ticket price. The organizer is responsible for initiating the refund. The refund will be processed via the original payment method.
Event Postponement:
If an event is postponed to a new date, your original tickets remain valid for that new date. You are generally not entitled to a refund unless the organizer explicitly offers one for those who cannot attend the new date.
If you believe you are eligible for a refund, please contact the event organizer directly. TicketwaveSU will mark your order as canceled and facilitate the refund process, but the final responsibility for the refunded amount lies with the organizer.
Once the organizer has approved the refund, the amount will be transferred back as soon as possible. The processing time may vary depending on the bank.
For specific questions about an event, please contact the organizer, whose details can be found on the event page.
For general questions about our policy, you can contact us via info@ticketwavesu.com