Terms of Use TicketwaveSU
These Terms of Use (hereinafter “Terms”) describe the rules and regulations for using the TicketwaveSU platform and all related services. By using our website, mobile application, or other services (collectively “the Service”), you agree to these Terms.
Article 1: Definitions
1.1 Definitions:
General Terms and Conditions: These terms and conditions of TicketWaveSu.
Client: The party that places a reservation for tickets with TicketWaveSu.
Ticketshop: The online platform of TicketWaveSu for the sale and management of tickets.
Admission Fees: The price of tickets excluding extra costs such as reservation fees.
Event: A public or private happening, such as a concert or sporting event.
Venue: The location where the Event is held.
Organizer: The party responsible for the organization of the Event.
Agreement: The agreement between the Organizer and the Client for the provision of services via TicketWaveSu.
Ticket: The admission ticket for an Event, sold through the Ticketshop.
TicketWaveSu: Located at Van der Woudendijk 4, 2496 XS The Hague, Netherlands.
Chamber of Commerce (KvK) Registration Number: 53093364
VAT Number: NL001195693B16
TicketWaveSu Website: (To be modified to your actual domain name, e.g., www.ticketwavesu.com).
1.2 Applicability
These General Terms and Conditions apply to all services, offers, and reservations made through TicketWaveSu. Deviations are only possible in writing.
1.3 Precedence
The terms and conditions of the Organizer and Venue Holder also apply, but in case of conflicts, these General Terms and Conditions of TicketWaveSu shall prevail.
1.4 Mediation
TicketWaveSu is solely an intermediary between the Client and the Organizer and is not responsible for the Event itself.
Article 2: Information
2.1 Non-Binding Information
All information regarding events and tickets Availability provided by Ticketwavesu is non-binding and subject to change.
Article 3: Payments
3.1 Execution
Payment of the Admission Fees and other costs is made through TicketWaveSu.
3.2 Destination
Payments are made to the bank account of TicketWaveSu, based on authorization from the Organizer.
3.3 Payout
Payouts to the Event Organizer are processed weekly every Monday, unless a separate agreement has been formally confirmed.
Organizers can monitor all ticket sales and payout statuses directly within their personalized dashboard.
Article 4: Formation of the Agreement
4.1 Acceptance
The Agreement is formed as soon as TicketWaveSu has received the payment. Confirmation will follow by email.
4.2 Failed Payment
In the event of failed payments, the Client will receive notification by email or post.
Article 5: Tickets
5.1 Ownership and Use
Tickets remain the property of the Organizer and may not, without written permission:
Be resold.
Be offered commercially or used in advertising expressions.
Article 6: Liability
6.1 Organizational Responsibility
TicketWaveSu is not responsible for the organization, quality, or running of the Event or the Venue.
6.2 Refunds
Refunds in case of cancellation are handled by the Organizer, not by TicketWaveSu.
6.3 Damage Limitation
TicketWaveSu will never reimburse more than the Admission Fees and is not responsible for extra costs (e.g., travel or accommodation costs).
6.4 Personal Damage
TicketWaveSu is not liable for damage, loss, or theft during the Event.
6.5 Lost Tickets
TicketWaveSu is not responsible for lost Tickets.
6.6 External Purchase
TicketWaveSu accepts no liability for Tickets purchased outside the Ticketshop.
6.7 Contractual Relationship
The transaction takes place between the Client and the Organizer; TicketWaveSu is not a contracting party to the purchase-sale agreement.
Article 7: Intellectual Property
7.1 TicketWaveSu Ownership
The intellectual property rights of TicketWaveSu remain with TicketWaveSu. Use without written permission is not allowed.
7.2 Third-Party Ownership
The intellectual property rights of Events and Venues belong to the Organizer or original right holders.
Article 8: Rules of Conduct
8.1 Compliance
The Client must comply with the rules of conduct set by the Organizer and the Venue Holder.
8.2 Refusal of Entry
Entry may be refused if Tickets were not obtained through authorized sales channels.
8.3 Late Arrival
Visitors who arrive late may be denied access.
8.4 Image Rights
The Organizer may make image and sound recordings; the Client automatically consents to this.
Article 9: Rates
9.1 Costs for Organizer
TicketWaveSu charges the Organizer for:
- Per Ticket sold.
- Use of the Ticketshop and systems.
- Bank transfer services.
- Organizer in the Netherland : € 1,49 inclusive btw.
- Organizer in Suriname : SRD 20
9.2 Mention of Rates
Rates are stated on the TicketWaveSu Website or in the Agreement.
9.3 VAT
All rates are inclusive of VAT.
9.4 Rate Adjustment
TicketWaveSu may adjust rates temporarily.
9.5 Liability for External Costs
Extra costs incurred by the Organizer or Client cannot be passed on to TicketWaveSu.
9.6 Payment of Rates
Payment of rates is carried out as described in Article 3.3.
9.7 Exemption in Case of Refund
Even in the case of ticket refunds, the rates of TicketWaveSu remain due.
9.8 Refund Costs
For refunds to users, TicketWaveSu charges €1.49 per Ticket in The Netherlands and SRD 20 in Suriname, whereby only the Admission Fees are refunded (excluding service and transaction costs).
Article 10: Ticketshop
10.1 Facilitation
TicketWaveSu facilitates the Ticketshop, but the agreement for ticket purchase is between the Client and the Organizer.
10.2 Client’s Obligation to Provide Information
The Client must provide correct information when placing the order.
10.3 Adjustments
The Client can make adjustments within the ordering process.
10.4 Additional Terms
Additional terms and conditions from the Organizer may apply.
10.5 Discount Promotions
Discount coupons and vouchers are only valid if explicitly indicated during the ordering procedure.
Article 11: Additional Provisions
11.1 Severability
If a provision is null and void, the remaining provisions remain valid.
11.2 Changes to General Terms and Conditions
Changes to the General Terms and Conditions can only be made in writing.
11.3 Complaints Procedure
Complaints must be reported in writing and will be handled within six weeks.
11.4 Applicable Law and Disputes
These terms and conditions are exclusively governed by Dutch law. Disputes will be submitted to the court in Paramaribo (Suriname) and the Netherlands (Den Haag)